With Afterpay, you can buy what you want today and pay it off over four fortnightly instalments.

To make a purchase using Afterpay, all you need is:

An Australian credit card or debit cardAn Australian residential addressTo be aged over 18.

The process to use Afterpay is very simple:

Add items to your shopping bag and proceed to the checkout as normalSelect Afterpay as your payment method - you will be redirected to the Afterpay websiteRegister for Afterpay or login to your Afterpay accountEnter or verify your payment details and confirm your order

Please note: The funds for the first payment must be available on your nominated card at the time of checkout.

For further information, please review the Afterpay terms and conditions.

How do I return an item purchased with Afterpay?
You can return your Afterpay purchase if you are unhappy for any reason. We will gladly accept the return of the merchandise within 14 days of your receipt of the order. Returned merchandise should be unworn and in its original condition including tags and hygiene stickers. Customers will be responsible for shipping and handling charges for any returns. For more information you can find more information within our Returns Policy.

What if I can’t pay an instalment?
If you fail to make a payment, you will be charged a $10 late payment fee by Afterpay with a further $7 late payment fee added seven days later if the payment is still unpaid. For further information, please review the Afterpay terms and conditions.

What cards does Afterpay accept?
Afterpay currently accepts Mastercard and Visa credit and debit cards issued in Australia. Unfortunately, Afterpay does not accept any prepaid cards or foreign debit/credit cards.

When will my first payment be charged?
All new Afterpay customers are required to make their first payment at the time of purchase. You will no longer be considered a ‘new’ customer once you have fully paid off your first order and 6 weeks have passed since you placed that order. For online orders under $500 placed thereafter, your first payment will only be deducted 2 weeks after your purchase and your last payment deducted 8 weeks after purchase. For all orders over $500, your first payment will always be deducted at the time of purchase.

When will I get my order?
Afterpay is simply a payment method, so processing and dispatch of your order is no different to any other order placed with us. You can visit our shipping page for more information on order processing and dispatch timeframes.

Who do I contact if I have questions about Afterpay?
If you have any queries about Afterpay, including payments, declined orders or your Afterpay account, you should email info@afterpay.com.au.

For more information about Afterpay, visit the FAQs on the Afterpay website.

Is there a minimum order value for Afterpay?
Afterpay can be used for orders over $20.

When washing your swimsuit, we recommend using the Ms BROWN Matteau Swim Wash - a 100% biodegradable laundry liquid, made in Australia and designed especially for gently cleansing your Matteau swimsuits. The pure essential oils of Lemon Peel, Neroli and Frankincense combine for a delightful floral and citrus fragrance, reminiscent of the Australian summer. Available in 500ml and a travel friendly 250ml, you can shop yours here.

We’ve put together these five simple steps to best cleanse and preserve your swimsuit.

1. Half fill a ten litre bucket or a sink with cold water and add approximately one capful of Ms BROWN Matteau Swim Wash to the water. Disperse the detergent by agitating the water. Alternatively, use a mild soap you have on hand.
2. Immerse your swimsuit(s) in the water and gently swirl, paying extra attention to any soiled patches like deodorant or sunscreen marks. Leave to sit in the water for 10-15 minutes.
3. Hold the swimsuit to the side of the bucket and pour out the soapy water. Fill the bucket again  with clean water. Move the garment around in the water to rinse off any excess product. Empty bucket and repeat only if necessary.
4. To remove excess moisture, gently press the item in a ball against the side of the empty bucket. Never wring your swimsuit as it will stretch out of shape and damage the fibres. If you  need to dry your suit quickly, lie your swimsuit flat on a clean towel and gently roll. You may need to repeat this process on a drier section of towel. 
5. Gently arrange your garment into shape and drip dry in the shade.

Do not use fabric softeners. Do not wring, soak or bleach. Do not tumble dry, iron or dry clean. Drip dry in shade. Do not leave rolled up wet. Chlorine, spa baths, tanning products, sunscreen and oils can cause damage or mark garments – avoid contact and rinse immediately. Avoid contact with rough surfaces to prevent pulls in fabric.

Where can I find information on sizing?

We have included sizing charts that will assist you in determining your correct size. You can find our sizing charts here.

Do you ship worldwide?

Yes, we ship worldwide. However, as you are accessing our Australia & New Zealand website, you will only be able to ship to an address within Australia or New Zealand. If you are located in a country other than Australia or New Zealand, you should switch to our International website. If you have any questions related to shipping, please email us at info@matteau-store.com and we can provide further information or a shipping estimate. For full details on our shipping policy, please click here.

Do I need to sign for my order when it arrives?

Depending on the shipping method selected, you may be required to sign for your delivery. Please ensure you provide a delivery address that is attended during business hours.

What payment methods do you accept?

We accept payment via PayPal, Visa and Mastercard credit or debit cards, as well as Afterpay.

How do I pay with AfterPay?

During checkout, Afterpay is offered as a payment option for Australian customers only. Afterpay allows you to receive your order straight away, then pay your purchase off in four interest-free fortnightly payments. When you select Afterpay as your payment method, you will be redirected to the Afterpay website to process your transaction. You will need to register with Afterpay, or simply log in if you already have an account. To register you will need a debit or credit card, an Australian residential address and be aged over 18 years.

How long will my order take to arrive?

All successful orders placed will be processed within 2 business days of receipt. You will receive an email when your order is dispatched. The delivery timeframe depends on the shipping method selected at checkout. For full details on our shipping policy, please click here.

How do I track my order?

Once your order is dispatched, you will receive an email that will include your tracking number. This will allow you to track your order via the Australia Post website. If you require further information about your delivery, please email us at info@matteau-store.com and we will assist you further.

Am I liable for customs or duties on my order?

Yes, you are liable for any import customs duties or taxes that are applicable to your order, determined by your local customs authority. Please check with your local customs authority on any customs duties or taxes that are payable by you – regulations and guidelines differ by country. Customs duties or taxes are not payable by Matteau.

Can I return my order?

Yes, we offer FREE returns to Australian customers. You can return your order for a full refund (excluding shipping charges paid), assuming goods are unworn and in original condition. Customers located in Australia are also able to request an exchange (rather than refund), if preferred. All returns are bound by our Returns Policy. To make a return, please follow our process here.

How do I care for my swimwear?

Cold hand wash in mild soap to remove chlorine or salt from garment. Do not use fabric softeners. Do not wring, soak or bleach. Do not tumble dry, iron or dry clean. Drip dry in shade. Do not leave rolled up wet. Chlorine, spa baths, tanning products, sunscreen and oils can cause damage or mark garments – avoid contact and rinse immediately. Avoid contact with rough surfaces to prevent pulls in fabric.

How can I contact you?

Please visit our Contact page for full details. Or simply email us at info@matteau-store.com and we will respond to your enquiry as soon as possible.

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