Returned merchandise must be in original condition, with all garment tags and hygiene seals attached. Garments must not have been worn or washed.
Matteau reserves the right to deny any unauthorised returns that do not meet or follow our return policy and procedures.
Any shipping, return fees, and/ or duties and taxes paid will not be refunded.
Matteau is not responsible for any returns lost in transit. We recommend you include tracking and insurance for your protection.
We are unable to offer exchanges, we ask that you return your order for a refund following the below steps, and purchase your desired item(s) as per the standard ordering process.
Customers who refuse a shipment from Matteau are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of return shipping.
If you require more information on returns, please email us at returns@matteau-store.com
AUSTRALIAN RETURNS
Returns must be lodged via the returns portal and returned back within 14 days of the date of delivery.
Return shipping within Australia is a flat rate of $10, which will be deducted from your refund at the time of processing.
Please lodge your return through the portal below.
RETURN PORTAL
Once your return has been received and verified to our return policy standards, your refund will be processed within 3–5 business days.
UNITED STATES RETURNS
Returns must be lodged via the returns portal and returned back within 14 days of the date of delivery.
Returns are complimentary within the United States.
Please lodge your return through the portal below. Please note it can take up to 3 business days for your return request to be accepted and return label to be issued via email.
RETURN PORTAL
Once your return has been received and verified to our return policy standards, your refund will be processed within 3–5 business days.
Please note our customer service team is based in Sydney, Australia and will respond to queries within office hours Monday - Friday.
NEW ZEALAND RETURNS
Returns must be lodged via the returns portal and returned back within 14 days of the date of delivery.
International return shipping is a flat rate of $25, which will be deducted from your refund at the time of processing.
Please lodge your return through the DHL portal below.
DHL PORTAL
Once your return has been received and verified to our return policy standards, your refund will be processed within 3–5 business days.
REST OF THE WORLD RETURNS
Returns must be lodged via the returns portal and returned back within 14 days of the date of delivery.
International return shipping is a flat rate of $25, which will be deducted from your refund at the time of processing.
Please lodge your return through the DHL portal below.
DHL PORTAL
Once your return has been received and verified to our return policy standards, your refund will be processed within 3–5 business days.
SPECIAL CONDITIONS AND SALE CONDITIONS
Refunds and exchanges are not offered on sale items or any items purchased using a discount code or as part of a sale promotion. All discounted items are considered final sale. This excludes our welcome sign-up offer used on a full-price order.
Discount codes cannot be used in conjunction with other offers and are not eligible on sale.
