All orders are shipped from our warehouse in Sydney, Australia via Australia Post (Domestic) & DHL (international).
Orders placed Monday through Friday will be processed and shipped within 48 hours. Orders placed on a Friday or over the weekend will be shipped the following Monday. Please allow up to 3 business days for your order to be shipped during peak trading periods eg. sale or collection launch.
Service
Transit Time
Shipping Cost
Free Shipping Threshold
Returns Flat Rate Fee
Australia Post - Express Post
1-2 Days
10AUD
290AUD
10AUD
Same Day Delivery
(Sydney Metro Only)
From 20AUD
NA
10AUD
Click & Collect
(Sydney & Noosa)
Complimentary
NA
10AUD
SAME DAY DELIVERY - AUSTRALIA
We offer Same Day Delivery to customers located in the Sydney Metro area from Monday - Friday excluding weekends and public holidays.
Orders must be placed by 11am AEST for Same Day Delivery by 6pm. Orders placed past the cut off time will be scheduled for delivery the next business day.
Same Day Delivery orders cannot be left unattended, if you are unable to accept your order in person it will be returned back to Matteau. Orders placed with Same Day Delivery cannot be cancelled.
Delivery fees start at $20 based on your location which will be calculated at checkout.
CLICK & COLLECT - AUSTRALIA
We offer Click & Collect from our Sydney Showroom in Alexandria and our Noosa Store in Queensland. This service is complimentary.
Orders must be placed by 2pm AEST for same day pick up. Orders placed past the cut off time will be available for pick up the next business day. You will receive an email notification when your order is available for collection.
Click & Collect Opening Hours vary pending on location, please see below.
Sydney Showroom (32, Ralph Street, Alexandria)
Monday through Friday: 9am - 5pm
Noosa Store (18-20 Lanyana Way, Noosa Heads)
Monday through Friday: 9.30am - 4.30pm
Saturday: 9.30am - 1.30pm
INTERNATIONAL SHIPPING
Country
Local Currency
Transit Time
Shipping Cost
Free Shipping Threshold
Taxes & Duties
Returns Flat Rate Fee
New Zealand
NZD
1-3
20
600
Included
20
Singapore
SGD
1-2
10
340
Included
20
Hong Kong
HKD
1-2
60
2,000
Included
100
Taiwan
TWD
3-4
350
8,300
Pre-pay available
500
Israel
ILS
2-8
35
1,000
Included
100
Japan
JPY
2-4
1750
42,000
Included
2000
Malaysia
MYR
2-4
60
1,400
Included
100
Korea (South)
KRW
2-4
17,000
360,000
Pre-pay available
20,000
ROW
USD
5-7
15
250
Pre-pay available
15
GENERAL SHIPPING OVERVIEW
You will receive an email when your order has shipped. Delivery time frames depend on the shipping method selected at checkout. Once dispatched, you will receive your shipping notification and tracking number.
Signature upon delivery is required. Please provide an address that is attended during business hours. If you are unable to receive your order, any person who accepts the goods on your behalf constitutes evidence of a successful delivery.
If you have provided an incorrect address, please contact us as soon as possible. Once dispatched, Matteau is not responsible for any incorrect information.
Please note: orders are dispatched once all items are available. If your order contains pre-ordered items, your complete order will ship once items are available for shipping. If you would like your orders to come separately, please place separate orders.
Customers who refuse a shipment from Matteau are responsible for the original shipping charges, any import fees that may have incurred, as well as the cost of returning your parcel to us; and will be deducted from your order refund once your shipment has been received.
Contact us at info@matteau-store.com for any inquiries about your order, or to update us on your shipping address.