You are currently on our Australia & New Zealand store, to view our International store and ship to rest of world click here.
For all Australian orders over $240, we provided FREE Express Post shipping (delivery approx 1-2 business days after dispatch) via Australia Post.
For all Australian orders under $240, shipping will be calculated at checkout. You can choose between the following Australia Post services:
- Parcel Post (delivery approx 5 business days after dispatch), or
- Express Post (delivery approx 1-2 business days after dispatch).
New Zealand orders
For all New Zealand orders, we offer International Express for a flat-rate of $10 (delivery approx 3-5 business days after dispatch) via Australia Post.
Please check with the New Zealand Customs authority on any customs duties or taxes that are payable by you. Customs duties or taxes are not payable by Matteau.
General shipping overview
All successful orders placed will be processed within 2 business days of receiving your order. You will receive your tracking number via email once your order is dispatched.
The delivery timeframes indicated above are based on addresses in metro areas, if you are in a regional area please allow an additional 1-2 business days.
Please consider the shipping address you provide – you should provide an address that will be attended during normal business hours as a signature and proof of identity are required on delivery of all orders. If you are not at the delivery address to accept the goods yourself, any person who accepts the goods on your behalf constitutes evidence of successful delivery.
In the instance that you have given incorrect delivery details please ensure you email us immediately upon successful placement of your order. Once your order has been dispatched Matteau cannot be held responsible if any information you provided was incorrect.
If you require more information on shipping, please email us at firstname.lastname@example.org.